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Join nowShipping policy
Shipping Policy
Effective date: October 25, 2026
At True Red Co., every order is handled with care. Please review this policy before placing your order.
Order Processing
Orders are typically processed within 2–5 business days after payment is confirmed (Monday–Friday, excluding U.S. federal holidays). Launches, sales, holidays, and high-volume periods may take longer; if there is a significant delay, we will email you. To change or cancel an order, contact willpeavy59@gmail.com as soon as possible.
Made-to-Order and Preorder Items
Many True Red Co. products are made to order and printed on demand. Unless the product page says otherwise, allow 7–14 business days for production before the item ships. If your order mixes ready-to-ship and made-to-order items, they may ship together once all are ready, or separately at our discretion.
Shipping Rates and Delivery Estimates
Shipping costs and options are shown at checkout before you pay. After your order ships, estimated transit times are:
- Standard U.S. shipping: 3–7 business days
- Expedited U.S. shipping: 1–3 business days
- International shipping: 7–21 business days
Estimates begin once the order is handed to the carrier and do not include processing time, weekends, holidays, weather, carrier delays, or customs.
Shipping Destinations
True Red Co. ships to the United States and selected international destinations. International customers are responsible for any customs duties, taxes, import fees, or brokerage charges, which are not included in the product price or shipping fee unless stated at checkout.
Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information. Tracking may take 24–48 hours to update. If you don't see the email, check your spam or promotions folder.
Address Accuracy
Please double-check your name, street address, unit number, city, state, ZIP code, and email at checkout. True Red Co. is not responsible for orders delayed, lost, or misdelivered because of an incorrect address; reshipping costs may apply.
Lost, Stolen, Damaged, or Missing Packages
If tracking shows delivered but you can't find your package, check with household members, neighbors, and building management, then contact the carrier. If an order arrives damaged, defective, or incorrect, email willpeavy59@gmail.com within 7 days of delivery with your order number, a description, and photos of the item, package, and label.
Delays
Delivery dates are estimates. If we cannot ship within the promised timeframe, we will notify you and offer the options required by law, including canceling for a refund.
Returns and Refunds
See our Return & Refund Policy.
Contact Us
True Red Co. 726 Reddick St, Mishawaka, IN 46544, United States Email: willpeavy59@gmail.com Phone: +1 574-381-8668 Website: https://trueredco.com