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Return & Refund Policy
Effective date: October 25, 2026
At True Red Co., we want you to feel confident in every piece you purchase. If something is not right, we are here to help.
Returns
We accept returns for eligible items within 30 days of the date your order is delivered. To qualify for a return, your item must be:
- Unworn, unwashed, unused, and free of odors, stains, pet hair, or damage.
- In its original condition, with all original tags and packaging, if applicable.
- Accompanied by proof of purchase, such as your order number or confirmation email.
To begin a return, email us at willpeavy59@gmail.com with your order number, the item(s) you wish to return, and the reason for your return. If your return is approved, we will send instructions for returning the item. Please do not send items back without first receiving return instructions. Unapproved returns may not be accepted.
Non-Returnable Items
The following items are final sale unless they arrive damaged, defective, or incorrect:
- Sale, clearance, or marked final-sale items.
- Gift cards.
- Custom-made, personalized, limited-edition, or print-on-demand items.
- Items that have been worn, washed, altered, damaged, or returned without original tags.
- Items returned after the 30-day return period.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or style, return the eligible item for a refund and place a new order.
Return Shipping
Customers pay return shipping unless the item arrived damaged, defective, or incorrect due to our error. We recommend a tracked service. True Red Co. is not responsible for packages lost or damaged in return transit.
Damaged, Defective, or Incorrect Items
If your item is damaged, defective, or not what you ordered, email willpeavy59@gmail.com within 7 days of delivery with your order number, a short description, and clear photos of the item, packaging, and shipping label. If we confirm the issue, we will provide a replacement, store credit, or refund, and cover reasonable return shipping.
Refunds
Once we receive and inspect your return, we will notify you of approval or denial. Approved refunds go to the original payment method within 5–10 business days; your bank may take longer to post it. Original shipping charges are non-refundable unless the return is caused by our error.
Order Changes and Cancellations
To cancel or change an order, email willpeavy59@gmail.com immediately. We cannot guarantee changes once an order is in processing or has shipped.
Contact Us
True Red Co. 726 Reddick St, Mishawaka, IN 46544, United States Email: willpeavy59@gmail.com Phone: +1 574-381-8668 Website: https://trueredco.com