Shipping & Returns

Shipping

Every True Red Co. piece is made to order. Nothing sits in a warehouse — your piece is printed after you order it.

Timing

Production: most orders ship within 2–5 business days. Some made-to-order pieces, such as jackets, can take up to 7–14 business days.
U.S. delivery: 3–7 business days after shipping
Canada and international: 7–21 business days after shipping, depending on destination

You'll receive a tracking number by email as soon as your order ships. Orders with items from different production partners may arrive in separate packages.

Rates

United States: $6.95 standard shipping per shipment, free when a shipment totals $75 or more.
Canada and other countries: calculated at checkout.

You'll always see the exact shipping cost at checkout before you pay. International customers are responsible for any customs duties or import taxes.

Returns & refunds

We want you to love what you wear. If something isn't right, you can return it within 30 days of delivery.

What can be returned

Items that are unworn, unwashed and in original condition
Returned with proof of purchase (your order number)

Gift cards and items marked final sale can't be returned.

How to start a return

Email willpeavy59@gmail.com with your order number, the item(s) and the reason.
We'll reply with return instructions. Please don't send items back before you hear from us.
Ship the item back with a tracked service. Return shipping is paid by the customer unless the mistake was ours.

Once we receive and inspect your return, approved refunds go back to your original payment method within 5–10 business days. Original shipping charges aren't refundable unless the return is due to our error.

Damaged, defective or wrong item?

Email us within 7 days of delivery with your order number and clear photos of the item, packaging and label. We'll send a replacement, store credit or refund and cover the return shipping.

Exchanges

We don't do direct exchanges. Return the item for a refund and place a new order for the size or color you want.

Sizing help

Check the size details on each product page before you buy. Between sizes and want a relaxed fit? Size up. Want it fitted? Size down — especially on the Heirloom garment-dyed tee, which runs slightly roomy.